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FAQ

Honest answers. No fluff.

If you don't see your question, call us — the number at the top reaches our team, not a call center.

N°01

Buying HVAC online

How does this work?

You complete a 10-minute intake that covers your home, existing equipment, comfort goals, and ZIP code. Our AI-assisted system runs a Manual J heat-load calculation, pulls permit history, and generates equipment recommendations tied to your specific home — all before you talk to anyone.

Are the quotes from this site real?

Yes. Your saved quote is built after we size your home online and review the install conditions. Equipment, labor, permit, warranty, and tax are handled in the final itemized scope. We can do this because we own the companies that do the installs — and because there's no commissioned salesperson whose pay has to hide in the job.

Do I have to talk to a salesperson?

No. The entire process — sizing, equipment selection, pricing, payment plans, and checkout — happens online. The phone number at the top rings our scheduling team, not a sales floor. Call if you want to talk; don't if you don't.

What's the catch?

There isn't one. We cut the in-home sales pitch and the markup that comes with it. We make money on the equipment and install margin, not on high-pressure upsells. The 48-hour no-questions cancellation policy exists because we're confident enough to offer it.

Who is NewHVACDeals?

NewHVACDeals LLC is a Florida-state-certified HVAC contractor (DBPR CAC1822797 and CFC050548). We are owned by the people behind four real Florida HVAC companies — Hales AC (Tampa Bay, est. 1986), Climate Control Services (Palm Beach County, est. 1973), Abraham AC (Broward County, est. 2003), and AirStrike USA (Central Florida) — and our own crews do the installs.

N°02

Sizing & equipment

How do you size my system?

Every quote goes through a Manual J heat-load calculation — the ACCA-standard method that accounts for square footage, ceiling height, window area, insulation, local design temperatures, and infiltration. We don't eyeball it.

What's a Manual J calculation?

Manual J is the industry standard for calculating the exact heating and cooling load of a specific home. It's what ACCA (Air Conditioning Contractors of America) requires for code-compliant equipment sizing in Florida. Most HVAC companies skip it and guess by square footage — which routinely results in oversized equipment that short-cycles and fails to control humidity.

Why do you need photos?

Photos help us identify equipment age, refrigerant type, nameplate data, access constraints, ductwork condition, and installation issues that aren't visible in permit records. A photo of your air handler closet tells us more than your address does.

What brands do you use?

Carrier, Trane, Lennox, Rheem, and Goodman — four tiers across each brand, SEER2 14 through 22. The intake matching prioritizes the equipment tier that fits your home's load and your comfort goals, not the brand with the largest margin for us.

Heat pump vs. air conditioner — which do I need in Florida?

Most Florida homes run heat pumps because the heating load is low enough that reverse-cycle heat is cheaper than gas. If you have an existing gas furnace and want to keep it, a straight-cool AC may make sense. The intake calculates your heating load and recommends based on your setup, not a general rule.

What if my system is undersized or oversized now?

We'll flag it. An oversized system in Florida short-cycles — it cools the air but doesn't run long enough to dehumidify it. You feel clammy even at 72°F. Correct sizing is one of the core things the Manual J calculation solves.

N°03

Install & timeline

How long does install take?

A standard split-system replacement (same location, existing ductwork) typically takes 4–6 hours. Larger systems, ductwork work, or attic air handlers can run 6–8 hours. We tell you the scope and timeline before you commit.

Will my home be without AC during install?

Yes, for the duration of the install day. In Florida summers, we schedule installs early in the morning to minimize discomfort. If there's a delay or complication, our scheduling team will notify you same-day.

Who does the install?

Our own licensed crews, under CAC1822797. We don't sell your job to a lead network or hand it to a subcontractor. If your county is outside our service area, we'll tell you honestly and add you to the waitlist instead of routing you to a stranger. Every install is permitted and inspected.

Do I need to be home?

Yes. The crew needs access to the air handler, condenser pad, electrical disconnect, and attic or closet space. Someone 18+ who can authorize work needs to be present.

What if something goes wrong on install day?

Call the number on your confirmation. It reaches people who can see your job record — your scope, your crew, your schedule. If the install can't be completed due to an unforeseen issue, we'll reschedule and communicate clearly.

How soon can I get an install scheduled?

After checkout, the scheduling team books within 5–10 business days in most Florida markets, depending on permit processing time. Emergency situations are assessed case-by-case.

N°04

Pricing & financing

How does pricing work?

You choose the package level after the intake. The system then generates a specific saved quote for your home, including equipment, labor, permit handling, and any applicable rebate path. No surprises at checkout.

Are rebates included?

Yes. We apply FPL, Duke, TECO, and JEA utility rebates at checkout where they apply to your equipment and county, and we handle the paperwork — you don't file anything separately. Note: the federal 25C tax credit is not available for systems placed in service after December 31, 2025, so we don't quote it for 2026 installs.

Cash vs. financing — what's the difference?

Cash closes fastest — bank transfer or check. Financing buyers use Wisetack (smaller projects) or GoodLeap (larger projects) with soft-pull prequalification. Same scope, same crew; just two ways to pay.

Will financing affect my credit?

Prequalification is a soft pull — no impact on your score. A hard inquiry only happens when you formally apply and commit to a specific loan. We make this clear before you enter the financing flow.

What financing terms are available?

Wisetack offers 24-month terms for qualifying buyers. GoodLeap offers longer terms, up to 25 years for solar+HVAC combos. Final rates and terms come from the lender — we don't set them and won't promise specific numbers the lender controls.

N°05

Warranty & service

What's covered under warranty?

Equipment manufacturer warranty (typically 10 years parts with registration) plus our 10-year labor warranty on every install. The labor warranty covers the cost of labor to correct any installation defect — it transfers if you sell the home.

What's a 'tail-light warranty'?

An industry term for a warranty that's only as durable as the installer's truck. When you see the tail lights pull away, your warranty's gone — because if the company folds, the warranty's worthless. Ours works differently.

Is my labor warranty an insurance product?

Yes. Our labor warranty is an insurance product, not a contractor promise. It is underwritten by a Florida-licensed insurance carrier — so your coverage doesn't disappear if the installing company ever closes or changes hands.

What if my installer goes out of business?

The labor warranty survives because it's backed by a state-licensed insurance carrier, not by our operating capital. This is the direct answer to the tail-light warranty problem: it's an insurance product, not a handshake.

Who do I call for service after install?

The same number on your confirmation, for the life of the system — Mon–Fri 8am–8pm, weekends 9am–5pm, with a 2-hour callback after hours. Breakdown in the first 3 years? Our Right Away Guarantee puts the repair timeline in writing.

N°06

Trust & licensing

Are you actually licensed?

Yes. NewHVACDeals LLC holds two Florida state certifications issued by the DBPR / Construction Industry Licensing Board: CAC1822797 (Certified Class A Air Conditioning Contractor) and CFC050548 (Certified Plumbing Contractor — for refrigerant lines and condensate work). Search either number at myfloridalicense.com to pull our public record, issue date, and status.

How does your labor warranty work if you're a contractor?

We're DBPR-certified contractors. The labor warranty is a separate insurance product underwritten by a Florida-licensed carrier. Two separate things: the contractor certification covers the work, the insurance product covers the warranty obligation.

Why don't you say which companies are behind this?

NewHVACDeals LLC is the licensed entity. License numbers are public. We don't need to drop partner names because the license is the accountability mechanism — search it, verify it, done.

What's your refund policy?

48-hour no-questions cancellation on every reservation, full refund before install starts. Florida law also provides a 3-day statutory rescission on home improvement contracts. The full refund policy is on the legal page.

What if I'm not satisfied?

We stand on six written guarantees: a 5-year Performance Guarantee, the Right Away Guarantee, the No Surprise Guarantee (your quote is final), the We Care Guarantee (clean and damage-free, or 2 years of free maintenance), the Environmental Guarantee, and the Risk-Free Guarantee — 2 full years to be satisfied or we remove the system and refund your money.

Still have questions? Start the 10-minute intake. We won't call until you ask.