New HVAC in Tampa.

This has been a very bad experience. This ac unit is less than a year old. It's been leaking since it was put in. They put in a new condenser coil and smashed all the metal fins all the way around the top. The tech testing for leaks over pressurize until it blew off the gauges. Now it needs a new coil. The air handler is saturated with water. Float wires were hanging in the water. It's completely rusted and corroded. The supervisor told me it's OK to put in a new coil with all that wetness. The electrical part of the handler is also wet and shows corrosion on all the parts. I told the manager Caitlin that I wanted a new air handler, she told me 'that's not how this works". I called Daikin and they said that is corrosion when the supervisor from Hales said it's from the manufacturer. I called goodman and they said wet insulation is not "ok". The city inspector said not to let them back into the home. Paid almost $14000. The insulation is still wet after 2 months of not working. In the picture it shows a brand-new coil that they were going put it in and I said no.

deann

The AI service that you guys use to handle calls is ridiculous. I made 5 seperate attempts to schedule with your AI bot and the first 4 times the call was ended because of some malfunction, and on the 5th attempt I was asked to verify my address 6 times in a row before I got fed up. I then requested to speak with a human representative which took a bit and when I finally reached someone, I got a single "Hello?" and when I tried to respond and ask if the person on the other line could hear me, I just kept hearing the clickity clack of a keyboard with no attempt to see if I was still on the other line after the first greeting. I used your service once and was pleased with the result, but as I'm sitting in a heated home due to a broken AC, the last thing I needed was difficulty just trying to schedule an appointment. I will not be returning as a customer and hope this review will allow you to give a modicum of consideration on how you interact with existing and new customers moving forward.

Jonathan Nicholl

The tech, Chris, was on time, professional and efficient. He answered any questions I had and explained what he was doing fully. On August 22, 2025, technician Kasey was very thorough in doing our annual maintenance. He identified many potential issues with our 23 year old Trane system. We immediately decided to replace with a Lennox system. Kasey was very helpful in going over the different systems available and offered a fair price. He was professional and knowledgeable. UPDATE on July 8,2026: BEWARE of this unethical company! After posting the above review and signing a work order, I took the time to research prices. I found a new Lennox 3-ton System at a competitor for $4,600 less. I paid a $3,000 deposit on Friday, August 22,2025, so I called to cancel on Monday, August 25,2025 and memorialized it with a text. I had signed a Hale's work order which states on the back, under Guarantee's Warranties & Right to Cancel, a section on RIGHT TO CANCEL that "Customer agrees and acknowledges that under state and federal law, Customer has a right to cancel this Agreement upon written notice to the Company within three (3) business days of the Effective Date hereof WITHOUT PENALTY." Since no credit was issued for my $3,000 deposit, I sent a registered letter to Hale's President George McPherson on September 11, 2025. On September 18,2025, I received a PARTIAL REFUND of $2,087. I continued to attempt to collect the remaining $913 from the company to no avail. I filed a complaint with the Florida Attorney General's Consumer Protection Division for fraudulent business practices involving a senior citizen and also the Better Business Bureau. BBB was successful in contacting the company who agreed to refund $663 instead of the remaining $913 which I accepted reluctantly on February 3, 2026. I sent the BBB communication to President McPherson via email on February 27,2026 since I had not heard from anyone at Hale's. On March 12, 2026, I sent another registered letter to President McPherson requesting this smaller refund in violation of their written GUARANTEE. President McPherson and his company have remained silent after putting their offer in writing to the BBB. I have now sent a request to WFLA's Investigative Reporter, Shannon Behnken to look into this company. I used this company for over 15 years since this unethical and dishonest situation occurred. I will never use again.

Michael Podgurski